IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT

• General Contract information
• 24h roadside assistance
• Replacement cars
• Pick up and delivery service
• Insurance
• Technical maintenance and repairs
• Tyre change and storage
• Invoice administration
• Accident management

The car you are driving has a CMTPL insurance policy (compulsory motor third party liability insurance) and CASCO insurance policy (voluntary motor own damage insurance).

CASCO insurance covers damages caused by:

• collision with other vehicle or obstacle;
• overturn and fall (e.g. from bridge etc.) of the vehicle on the move;
• collision with pedestrian or animal;
• fire, explosion;
• natural disasters;
• damages from falling of various objects;
• malicious actions of third parties;
• theft, robbery, burglary.

IMPORTANT!

• Never leave the car documents in the car and keep the keys in the safe place.

• All regular mandatory technical maintenance should be carried out in accordance with the manufacturer’s recommendations;
• All maintenance and repair works should be are carried out by service provider approved by ALD Automotive. All maintenance works have to be recorded in the vehicle Service Book;
• Any technical maintenance and repair works related to the vehicle’s warranty must be carried out only by the authorised dealer for the particular make;
• Other service works not related to the vehicle’s warranty (e.g. bulb or wiper change, adding technical liquids) may be carried out at the service centres of other cooperation partners of ALD;

If you wish to apply for technical maintenance or repair:

• Please call ALD Automotive or appropriate service centre to make an appointment;
• Describe the maintenance or repair that needs to be performed. Should difficulties be encountered in identifying the problem, describe the circumstances and provide details.

IMPORTANT!

• Please present your Customer Card to service provider prior to performing any work;
• ALD Automotive does not accept invoices for works issued by non-approved service providers.

• During Your vehicle’s regular technical maintenance or repair works ALD Automotive offers to rent a replacement car in accordance with special conditions if the replacement car is not included in the agreement for Free or is used longer then the specified number of free days;
• If there is a need for replacement car, please contact us by mail or telephone within business hours (8:30 – 17:00h):

ALD Automotive,

Customer service (working days 8:30-17:00h)

Phone no.: +370 5 24 777 68, e-mail: service.lt@aldautomotive.com

IMPORTANT!

• Replacement car order has to be approved by Your manager.

• ALD Automotive provides seasonal tyres change and storage as well as replacement of worn out tyres;
• Tyres to be used during next season are stored at our partners providing tyres storage and replacement services. Click here to see full list of ALD Automotive tyres partners centers;
• After the tyres change our specialists evaluate the condition of the tyres placed in storage. Worn out tyres for next season are replaced with new Premium segment tyres;
• We will contact you and remind you of the necessity to change the tyres and how to book an appointment;
• If your Agreement includes the Pick up and Delivery service, ALD specialist will contact you and organise the tyres change for your vehicle.

IMPORTANT!

• The minimal allowed wear of summer tyres is 1,6mm. For winter tyres – 3mm
• The use of winter tyres is compulsory in the period from 10 th November till 31st March
• Take attention, that in Southern and Central Europe it is forbidden to use studded tyres. In Lithuania the use of studded tires is allowed within period from 1st November till 10th April.